Physical losses
Leaks and bursts
Water escapes from pipes and connections, often with nothing showing at the surface. FlowLens analyses the night flow of each zone to show where it goes.
Digital solutions for water utilities
Digital expertise for water
Water loss, payments, meters, communication networks: we give water utilities tools built for the way their network actually works.
For every 10 m³ produced, some of our clients bill only 2.
2 m³ billed, the only volume that pays for production and pumping
8 m³ lost before the bill, produced and paid for by you, paid for by nobody
Control non-revenue water, the fastest lever on your performance
Before investing in new resources, get the most out of the ones you already have. Every cubic metre recovered is pure margin.
Commercial losses
Illegal connections and metering errors
Water is consumed but never recorded or billed: ageing or under-registering meters, missed readings. FlowLens compares the volume entering each zone with the volume billed, and flags anomalies meter by meter.
Simple, and above all accessible
Many water loss solutions exist, some more in-depth than ours. FlowLens is the one you can actually deploy.
No need for
- Full smart meter coverage. Smart meters sharpen the picture, but FlowLens works with your existing meters and billing data.
- Pressure sensors and regulated valves. A plus if the budget allows, never a condition to get started.
All you need
Two loggers per zone
One at the inlet, one at the outlet, plus the billing data you already have. Installed in a day, they send data from day one.
2 months to deliver the first results
Built for the realities of sub-Saharan networks
A solution that adapts to your network, not the other way around.
- Intermittent supply
- Algorithms calibrated for service stops and restarts.
- No connected meters
- Manual reads and partial billing data are enough.
- No extra sensors
- Flow and pressure come from the inlet and outlet loggers alone.
A professional NRW console
- Full zone mapping. Up to 200 DMAs tracked.
- Flow and pressure measured at every DMA inlet and outlet.
- IWA indicators. NRW, ILI, minimum night flow, average daily demand and many more.
- Losses translated into money. What leaks cost you, in your own currency.
- Scalable. Add connected or prepaid meters later: precision goes up, the tool stays the same.
FlowLens Intelligence
An AI that knows your network, and stays with you
Turn on FlowLens Intelligence over your data. It continuously analyses your losses, zones and field work, and hands you concrete ways to improve your network.
How FlowLens Intelligence turns your data into actions
- GISPipe position, age, length and material
- MetersConsumption, category, tariff plan
- NRW metricsNRW, ILI, ADD, MNF
- FieldGPS coverage, elevation, meter position
- ZonesInlet pressure, flow and billing
FlowLens Intelligence
NRW knowledge base, IWA recommendations and your regulator's rules
Analysis tailored to your network
Result your actions, ranked by impact
An open-weight model, not an American frontier model
- Your data stays home
- The model runs on our private servers or on your premises. No data is sent abroad.
- Trained on your reality
- It learns from your GIS, your NRW metrics and your consumption data.
- Always up to date
- Recommendations that evolve with your data. A model that learns alongside you.
- A predictable budget
- Dedicated infrastructure, with no bill that grows with every question asked.
Hosting of your choice: Private servers in Europe In your region On your premises
FlowLens InField
From suspected issue to resolved issue
Our indicators do more than describe the network. They point to the zones where each intervention will have the most impact, and InField puts your technicians to work on them.
- Every job tied to its alert. You know why a team went out, and what it found.
- Who fixed what, and how fast, team by team.
- The gain, measured. Night flow before and after the repair shows what it really recovered.
- Made for the field. Photos, GPS position and reports go out as soon as the mobile network is back.
No more queues at the end of the month
Your customers pay their bills from their phone, without travelling to a branch or a kiosk. Mobile payment fits into your processes, however you are organised.
Bill received
The customer gets the bill by SMS, with the amount and due date.
Mobile payment
They pay in seconds from their phone, through their operator.
Instant confirmation
A receipt is sent and the account is updated straight away.
- For your customers
- Pay remotely, at any hour, without losing half a day at the counter.
- For your branches
- Shorter queues, and staff free for other work.
- For your cash flow
- Faster collections, traced automatically.
- Automatic reconciliation
- Each payment is matched to the right bill and account, with no manual entry.
Two ways to start
Keep your ERP
You keep your billing system. We connect mobile payment and payment reconciliation to it.
Your ERPFlowLensMobile payment
FlowLens bills for you
We take over billing and invoice delivery, mobile payment included.
FlowLensCustomer billMobile payment
Operators already integrated
- M-Pesa
- Vodafone Pay
- Orange Money
- Airtel Money
- Wave
Your operator is not on the list? We integrate it.
Stay connected with every customer
In the app, your customers view their bills, pay through their mobile operator and, above all, talk directly to your teams.
Each request reaches the console sorted by type. It is assigned, tracked and closed, and the customer is kept informed at every step.
Connect the meters you have, without replacing them
What works stays in place. We use the meters you already have, and fill the gaps where needed.
Postpaid meters
- A finer loss balance, meter by meter
- Fewer reading errors, no more reading rounds
- Meter readers freed up for the jobs that matter
- Accurate bills, faster collection
Prepaid meters
- Tariff plans, payments, network and meters in a single tool
- A debt recovery module to win back money you thought was lost
- Overconsumption spotted where it weighs on the network
Hardware already connected to the platform
Equip your fleet at your own pace, without changing tools.
-
EKS H3-15
Prepaid meter DN15, 16 bar, classes M1 and E1.
LoRa
-
MEKS-I
Meter DN15 and DN20, composite or brass.
NB-IoT, GPRS
-
Aircom LoRa
868 MHz radio module for existing meters.
LoRa
-
MacR6 N
GSM flow and pressure logger.
GPRS
Your hardware is not on the list? If it is compatible, we integrate it into the platform.
The communication network that brings your meters to life
A smart meter is only worth something if it communicates. From the field survey to performance monitoring, we support you on every technology.
LoRa
Your private network, from survey to operation
Site survey
Field visits and measurements, GPS analysis, radio coverage mapping and antenna placement plan.
Gateways
A range of gateways, and our advice on the right hardware for your use case.
Sovereign server
Our ChirpStack server makes you independent. Your data stays on our private servers, fully under your control.
NB-IoT
Low-bandwidth cellular, with no antenna to deploy
We work with several mobile virtual network operators (MVNOs).
190+ countries covered550+ partner networks
LTE, GPRS
The answer for rural areas
Where NB-IoT is not available, GPRS is often the only option. We support you with the same approach.
Prefer a local operator? We advise you on data plans and monitor performance.
Experts at every stage of your project
The FlowLens team designed pioneering solutions in the digitalisation of the water sector. It covers the whole chain: losses, payments, communication networks and the operation of meter fleets, conventional, remotely read or prepaid.
- Operations
- Team and process organisation, performance indicators, customer relations.
- Water loss
- Water balance, DMA zoning, leak detection campaigns, prioritised action plans.
- Telecom networks
- Choice of technology (LoRa, NB-IoT, LTE, GPRS), coverage and data collection architecture.
- Hardware
- Selection of meters, loggers and sensors, specifications, deployment support.
- Manufacturing
- Equipment design and production, from prototype to series, with quality control.
- Digital
- Transformation strategy, roadmap, change management and training for your teams.
- Software
- Custom development, databases, on-premise installation, system migration, CRM, ERP and GIS integration, hosting.
Industrialise your software, master your AI
More than 40 years of combined experience in software, infrastructure and artificial intelligence.
From prototype to production software
Built software that now needs to scale? We turn your code, AI-generated code included, into software that holds up under load and lasts.
AI you can trust
We deploy and maintain AI models on private servers or on site. You get AI while keeping control of your data.
Never alone with the platform
Three support levels, up to round-the-clock assistance.
| Level | Coverage | Response time |
|---|---|---|
| Bronze | Coverage7 hours a day, 5 days a week | Response time2 business days |
| Silver | Coverage7 hours a day, 7 days a week | Response time1 day within covered hours |
| Gold | Coverage24 hours a day, 7 days a week | Response time2 h at peak times, 4 h off-peak |
The life of a ticket
- Report. You open a ticket from the console.
- Triage. It is qualified and assigned according to your support level.
- Diagnosis. Our teams investigate and keep you informed.
- Resolution. The fix is applied, then the ticket is closed with you.
How to reach us
- Console
- Tickets built into the platform
- Written follow-up of every request
- Phone
- Direct conversation with an expert
- Quick answers on mobile
Let's talk about your network
Losses to cut, meters to connect, a mobile payment project? Tell us where you stand and we will come back with concrete options.
Or email us directly: contact@flowlens.blue